Frequently asked questions

Our housemaids handle all kinds of household tasks. They can clean surfaces, wash windows, clean the oven and fridge, and so on. They can also hang out washing, change bed linen, iron your clothes, help organise your wardrobe, or even sew on a missing button. During a visit you can also ask your housemaid to do some shopping or collect your dry-cleaning. And if you shop online, she can take delivery of the order from the courier.

Remember how you felt on your first day in a new job? You probably weren’t sure what to do or how, you didn’t know your managers’ exact requirements, and you were relying on people being kind and explaining things so you could do your best. That is exactly how a housemaid feels walking into a new home. It helps enormously if you show her where the equipment and materials are, tell her your priorities and how you like things done, and give her time to settle into the surroundings.

Only the subscription guarantees that the same housemaid visits you on the same day of the week, every week. With our other products, you can have your regular housemaid only if she is available.

Your presence during the visit is entirely up to you. We don’t require it; all that matters is providing access to your home and a way for the housemaid to lock up once she leaves.

After each visit you’ll receive an email with a form to rate your housemaid’s work. 10 is the highest mark you can give and 1 is the lowest. Be completely honest in the form: all your feedback passes through moderation before it reaches the housemaid. Your feedback lets us keep quality high and improve the service constantly.

Each housemaid visits two addresses a day, which makes fixed time slots necessary: 08:30–12:30, 09:30–12:30, 13:30–17:30 and 13:30–16:30. If you wish, the housemaid can arrive later than the start time, but cannot leave later than the end time. Times may vary for services other than housemaid cleaning.

Each housemaid works to a schedule under which every visit lasts exactly the hours booked. If she finishes early, ask her to suggest additional tasks for the remaining time.

In our experience, three- and four-hour visits are enough for a good clean of properties of 60–100 m², depending on their condition. Our estimate is based on a full service, cleaned top to bottom. For smaller properties, we suggest changing the frequency of the visit, not its length.

When you take out a new subscription you get one free visit cancellation. You’ll receive one more free cancellation for every 4 visits completed, and you can accumulate up to 3. The button to cancel a visit is on your dashboard: click it and the visit is cancelled.

Under our cancellation policy, you can skip a visit at no cost up to 2 days before the visit date.

You can’t change the address of a subscription. You’ll need to cancel the current one and create a new subscription with the correct address.

Yes. Just tick the ‘Invoice’ box on the payment page and fill in your company details. We’ll email you the invoice 2 hours after each visit.

The only way to pay for housemaid cleaning on Domestina is by credit or debit card. The visit amount is held 6 days before the visit and charged once the visit ends. Other services accept various payment methods. Email us at info@domestina.es for more information.

Your card details never reach Domestina’s servers. Payments are handled by our partner Braintree, a PayPal subsidiary and one of the largest online-payment companies. They meet the highest security standards: PCI DSS. Every other interaction with Domestina is protected with 128-bit SSL/TLS encryption.